Returns & Exchanges

Prior to ANY return, please email us at highroutegear@gmail.com

All returns must be approved prior to customer mailing the item(s) back. We like to know what's arriving and how we can help with your return or exchange request.

**International Shipping: customers are responsible for any customs fees and additional fees associated with the shipment of the products outside of the United States of America.**

Returns

Our policy lasts 30 days upon original purchase date. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags undamaged.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.